Not every call deserves the same answer
Emergencies, bookings, regulars, robocalls. LiveAnswer reads the intent behind every call and follows the playbook you set, so the right thing happens every time, day or night.
Incoming call
“Water flooding my basement!”
Reads intent and your rules
After hours · Emergency
A plan for every kind of call
Tell LiveAnswer what to do in each situation. It detects the caller's intent in real time and follows your rules. No phone menus, no “press 1 for sales.”
Incoming call
Unknown caller · 11:42 PM
Understands the intent
Emergency
Matches your rule
After hours + urgent keyword
Takes action
Transfer to the on-call tech
Different hours, different playbook
Run one flow while you're open and another after dark. Set it by day and time, and LiveAnswer switches on its own.
- Turn call flows on and off by day and time
- Open hours book and answer, after hours take messages
- Holidays and one-off closures handled too
A day at a glance
24-hour viewRight now
After hours
Taking messages, escalating emergencies
Right now
Open hours
Booking and answering every call
Open hours
Books and answers
After hours
Messages and emergencies
Urgent calls reach a human in seconds
When a call needs a real person, LiveAnswer hands it off to the right teammate, and only to someone who is actually free to pick up.
- Warm or blind transfer, whichever you prefer
- Only rings teammates who are on the clock
- Falls back to a message if no one answers
Urgent call detected
Burst pipe · flooding
Diego Ramirez
On-call tech
Calling on-call tech…Ready to Never Miss a Call?
Spin up your AI receptionist in minutes. If you're not completely satisfied within the first 30 days, we'll refund 100% of your money. No questions asked.